To help users better understand the services on this website and the purchase process for creative handmade products, we have compiled the following frequently asked questions. If you have any questions while using this website or purchasing products, please refer to the following information or contact our customer service team.
- Are the products handmade?
The creative handmade products sold on this website include finished handmade items and DIY material kits. Some products are purely handmade, so there may be slight differences in color, texture, or detail. This is normal and is part of the uniqueness of handmade products.
- Are the products exactly the same as the pictures?
We strive to ensure that product pictures accurately represent the appearance of the goods. However, due to the nature of handmade production and factors such as shooting light and display equipment, the actual product may differ slightly from the picture in color or detail.
- How long does order processing take?
Generally, orders will be processed and shipped within 1–3 business days after payment confirmation. Processing time may be extended during holidays, promotional events, or customized products.
- Are the DIY material kits suitable for beginners?
Most DIY material kits come with instructions or tutorials, making them suitable for beginners. If this is your first time doing crafts, we recommend choosing products labeled “Beginner” or “Introductory”.
- How to contact customer service?
If you encounter any problems while browsing the website, placing an order, making payment, or receiving your order, please contact us through the customer service email address or online customer service provided on the website. We will assist you as soon as possible.
We are committed to providing every user with high-quality products and a great shopping experience. Thank you for your support and trust in this website.
